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Frequently asked questions

If you have any queries that are not answered here, or would like to discuss your requirements further, please do not hesitate to contact us.

How do I know when my results are ready?

As soon as a run is completed and the pipeline analysis has finished, an email will be sent to you automatically to give you instructions on how to access your data. This is done via FTP (either via a web browser or via an FTP client).

Are my results private?

Yes. You will be sent a username and password in the results email which you should keep in a safe place.

How large will my results be?

This depends on how much sequencing you have requested. For a single lane you can expect up to 50-100Gb of data to be generated depending on the application and read-length. Please make sure you have space to store it and that you allow at least 12 hours for it to download depending on your connection.

How long will my results be available?

Your results will be kept online for at least 3 months and archived for at least 3 months. Nonetheless, please ensure you backup your data.

What format will my results be in?

This in large part depends on the type of experiment that is being run. However for any experiment, you will always receive the raw data prior to alignment (e.g. For Illumina sequencing, the FASTQ file containing the fragments which were sequenced. For PacBio the HDF5 formatted files.). This is so that you can do your own analysis using alternative programs if necessary (see Guide to your data for more information).

How long does the sample stay in the sequencer?

A  Novaseq and MiSeq run takes roughly 2-4 days to run; the sequencer can deliver data in as little as 3-5 days. A PacBio run may take as little as a day.

How involved will I be in the library preparation?

If you have a very large number of samples, you may need to prepare your library preparation (training can be arranged). In most cases however, we will prepare your samples. We will need you to provide high quality nucleic acid at the right concentration and with suitable QC information.